Ben Smith

Ben Smith

Senior Product Manager

Pittsburgh, Pennsylvania

Innovative Senior Product Manager with 10+ years of experience leading digital transformation initiatives, scaling enterprise platforms, and unlocking multi-million-dollar revenue through advanced eCommerce and customer acquisition strategies.

Based in Pittsburgh, Pennsylvania, I bring a practical approach to bridge the gap between business strategy and technical execution. I delivered measurable results at PPG Industries and Pittsburgh Paints Company while managing B2B growth, optimizing digital infrastructure, and leading agile teams to success.

I believe in the power of asking the right questions and then creating solutions that address those challenges head-on. My work focuses on creating products that users want to engage with while driving significant business impact.

Skills & Technologies

Product Management

Product Strategy & Digital Transformation
Cross-Functional Team Leadership
Customer Acquisition & Revenue Growth
B2B eCommerce Platform Management
User Experience (UX) Optimization

Technical Skills

Data Analysis (Excel, SQL, BigQuery)
Data Visualization (Power BI, Looker Studio)
Cohort Analysis & Funnel Analysis
Artificial Intelligence (AI) Prompting
Web Development & System Integration

Methodologies & Frameworks

Agile & SAFe Leadership
Scrum Product Ownership (CSPO)
Lean Six Sigma Green Belt
Digital Marketing Integration
Analytics-Driven Decision Making

Leadership & Strategy

Team Mentoring & Development
Stakeholder Management
Revenue Optimization
Market Expansion Strategy
Compliance & Data Governance

My Philosophy

User-Centric Approach

Every product decision requires starting with a thorough analysis of user requirements, their challenges, and desired outcomes. My approach involves developing solutions that deliver genuine improvements to both personal life and professional work experiences.

Data-Driven Decisions

I use data alongside user feedback to validate my assumptions while directing product strategy. The story of product success and failure emerges through the use of metrics.

Collaborative Innovation

The development of top-quality products occurs when different viewpoints combine with teamwork between various functional teams. I create spaces where engineering teams unite with design teams, sales teams, and marketing teams function as one cohesive unit.

Continuous Learning

The pace at which technology advances, together with user expectations, keeps increasing rapidly. I maintain curiosity while adopting new approaches and updating my approach through the combination of industry best practices with emerging trends.

Featured Projects

B2B eCommerce Onboarding

B2B eCommerce Onboarding

Automated customer onboarding for a large global coatings manufacturer

Significantly reduced Time-to-Value and generated $10+ million incremental revenue in the fist 12 months

eCommerce
Digital Transformation
UX Optmization
Revenue Growth
B2C Digital Subscription Growth

B2C Digital Subscription Growth

Retain and grow digital-only subscribers for a newspaper publisher in a large DMA

Increased digital subscription ARR by 40% and return visits by 215k YoY

Digital Subscriptions
Media
Data Analysis
UX Optimization
Customer Retention

Let's Connect

I'm always interested in discussing new opportunities to enhance digital products, lead cross-functional teams, and solve complex problems that drive meaningful business impact.

Feel free to connect with me through LinkedIn or download my resume to learn more about my experience and achievements.